About Information Technology Services

ITS GOALS

Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration.

ITS ORGANIZATION

ITS is organized into four large groups as described below:

Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
Application Services: Responsible for managing enterprise wide applications and the data needs of the campus
Infrastructure Services: Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure

To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)

Organizational Chart

President of Texas A&M University-San Antonio

Name	Title
Salvador Hector Ochoa, Ph.D.	President

Vice President of Business Affairs and CFO

Name	Title
VACANT	VP of Business Affairs \| CFO

CIO Team

Name	Title
William Griffenberg	CIO
Daniel Rendon	Deputy CIO
Don Brocker	CTO
Ruby Castro	Business Relationship Manager

Customer Care Team

Name	Title
Moises Carlos	Customer Care Team Manager
Roberto Marty	Senior Help Desk Agent
Adrian Perez	IT Generalist I

Field Services Team

Name	Title
Clay Britt	Field Services Manager
Elex Valdez	Apple Field Tech II
Jenae Garza	Field Service Tech II
Jesus "Jesse" Chavera	Field Service Tech I

AV Team

Name	Title
Kevin Mendoza	AV Administrator I
Juan Vazquez	Audio Visual/Infrastructure Administrator II

Academic Technologies Team

Name	Title
Ruben Caudillo-Porras	Learning Management System Function Lead
John Zibluk	LMS Functional Analyst II

System Intergration Team

Name	Title
Desikan Srinivas	System Integration Manager
Horace Robinson	Enterprise App Developer III
Kyle-Michael Brian	Software Developer III
Joel Lerma	Integration Specialist I
Jack Collins	Integration Specialist

Name	Title
Eric Canull	Software Engineer IV
Ruben Prado	Workstation Infrastructure Admin
Johnny Guevara	CBORD Administrator

Name	Title
Matt Broughton	Assistant Director, Infrastructure

Network Team

Name	Title
Brandon Williams	Network Analyst III
Lee Watkins	Telephony/Network Analyst

System Administration Team

Name	Title
Shane Donely	System Administrator
Syed Rizvi	System Administrator
Jamie Gutierrez	System Administrator
Jack Clinkenbeard	System Administrator
Ruben Prado	System Administrator

Web Services Team

Name	Title
Fernando Estrada	Web Developer III
Jose "Joey" Gonzales	Web Developer II

Name	Title
Jessica Nino	Director, IT Business, University Procurement & Contracts
Frank Ramon	Assistant Director, IT Business, University Procurement & Contracts

Business Team

Name	Title
Ruby Castro	Business Administration I
Minerva Reyna	Federal Workstudy
Deborah Campos-DeLeon	Contract Administrator
Gloria Galvan	Business Coordinator III
Travis White	Contract Coordinator

Name	Title
Johnathan Cooper	Chief Data & Information Security Officer

Security Team

Name	Title
Vaishali "Vai" Bhatt-Dominguez	Identity and Access Manager
Sylvia De La Pena	Information Security Analyst III

Name	Title
Lionel Cassin	Executive Director, Dev Ops

Name	Title
Jose Sanchez	Assistant Director of ePMO

ePMO Team

Name	Title
Matthew Livingston	IT Project Manager II
Mary Braxton	Project Manager II