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Student Business Services

GET YOUR REFUND FASTER WITH OUR NEW SYSTEM. Step 1 - Login to Jagwire. Step 2 - Agree. Step 3 - Submit!

  

Student Refunds

General Information
A refund may occur if there is a credit balance in a student account as a result of financial aid residual, overpayment of an account, or dropping/withdrawing from a class within a refund period.  The Student Business Services Office disburses credit balances in student accounts routinely. Refunds are processed twice a week (Tuesday and Thursday), and funds are sent for processing with Transact Disbursements the following day.

Refunds

Starting summer of 2025, we’re making it easier and friendlier for you to receive any potential refund! We’re moving away from BankMobile and introducing a simpler, more convenient option—direct deposit through the Jagwire > Paybill site with Transact.

What do students need to do?

Log in today and set up your refund preference hassle-free prior to Fall 2025 to prevent any delays.

Enrolling is quick and easy! Just follow these three simple steps:

  1. Login to Jagwire > Pay Bill and scroll to "Sign Up for Direct Deposit Refunds" under the Your Overview tab.
  2. Read and agree to the Financial Agreement.
  3. Enter your bank information and submit.

Also, make sure we have your current mailing address on file to prevent any mailed check issues. To update your address, please log in to Jagwire or submit a change of address form to the Office of the Registrar.

Have additional questions?
You may contact Student Business Services at (210) 784-2035 or the Welcome Center at (210) 784-1300. 

Census Date
The census date is the deadline by which all enrollment and payment arrangements must be finalized.  For more information, view the Academic Calendar.

Refunds for Dropping/Withdrawing from a Course
Students officially withdrawing (dropping all courses) during a Fall, Spring, or Summer session will receive a refund on tuition, mandatory fees and laboratory fees based on the date of official withdrawal and the applicable percentage.  Visit the Refund Policy for more information about refund percentages for Fall and Spring or Summer Sessions. 

Refund Policy