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FAQ

FAQ’s About SCC

Who can utilize SCC services?

SCC services are available to currently enrolled Texas A&M University-San Antonio students (undergraduate and graduate).

What services are offered by SCC?

The Student Counseling Center (SCC) provides brief individual and group therapy, crisis intervention, consultation, case management, and prevention services. Brief therapy is defined as engaging with students on a bi-weekly basis over the course of a semester or two during a students academic tenure. For urgent concerns, crisis walk-in hours are offered Monday through Friday, 8:00 AM 5:00 PM. Please view our website's Services portion to learn more about our services.

 

Services

Do SCC services cost?

Student Counseling Center services are included in your University Services Fee (USF). The only additional cost that would be incurred is a $10.00 no-show / 24-hour late cancellation fee. The fee is rendered to your student account if you do not cancel your appointment within 24 hours. Fees are paid in the Student Business Services office or through JagWire.

How do I schedule an appointment?

All appointments are scheduled either by phone, 210-784-1331, or in person by visiting Madla 120. The Student Counseling Center does not schedule appointments via email.

Are SCC services confidential?

SCC is a confidential service, except in life-threatening emergencies or unless federal, state, or local law(s) are required. Your information will not be released without your permission. If you would like SCC to share relevant information with another party, you must sign a release of information before our doing so. SCC may share information with an outside party without a signed release of information only if you are at risk of hurting yourself or someone else or if you state that someone specific is in danger.SCC may receive telephone calls from parents (or other relevant parties) about your mental health care. If you are 18 or older, SCC providers cannot release any information to these individuals without your permission. For additional information, please view our Notice of Privacy Practices.

 

Notice of Privacy Practices

What are some common concerns seen at SCC?

Students present for services for a variety of concerns, including stress, relationship difficulties, sexual identity, and gender concerns, cultural issues, low motivation, minimal self-esteem and self-confidence, substance misuse, grief/loss, anxiety, and depression.

What services do I utilize after hours, evenings, and weekends?

Students can contact the Student Counseling Center 24/7/365 by calling (210) 784-1331. For on-campus emergencies, contact the University Police Department at (210) 784-1911 or 911 immediately. Please utilize the resources included here for additional 24/7 emergency/crisis support.

24 Hour Crisis Hotlines and Text Lines

What is brief therapy?

Brief therapy is defined as engaging with students on a bi-weekly basis over the course of a semester or two during a students academic tenure. Brief therapy encompasses a variety of solution-oriented treatment interventions that are time-limited in nature.

 

Learn More Here

What are some reasons a student might need treatment beyond brief therapy and what happens then?

Sometimes a clients needs fall outside of the expertise or resources available at the Student Counseling Center. The Student Counseling Center can provide community referrals for students who may benefit from longer-term, more frequent, or specialized care. Similarly, clients whose needs require a particular type of expertise that is not available in the Student Counseling Center are also referred to community resources. For more information about referrals, please contact the main line by calling 210-784-1331 or speak to a clinician.

What can I expect from my initial appointment?

All enrolled A&M-SA students are eligible to receive an initial appointment to assess their needs. The initial appointment is used to make treatment recommendations based upon individual symptoms, severity, appropriateness of services, and availability of resources. At the conclusion of the initial appointment, the licensed provider will render a clinical recommendation based on services that are best suited to meet individual needs

Are services provided in-person or remotely?

The Student Counseling Center currently offers a hybrid model of services. We have the capability to conduct in-person and tele-counseling appointments. We also have a Zoom Room that can be reserved if a student is interested in tele-counseling services but does not have access to a private, confidential space. Note that all initial appointments will occur in person. During this initial appointment, a clinician will assess your needs, provide treatment recommendations, and determine if tele-counseling services are appropriate. Any students interested in scheduling an appointment should call (210) 784-1331 or walk into the Student Counseling Center Monday through Friday, 8:00 AM 5:00 PM.