Meet The Customer Care Team

This page is dedicated to displaying the Customer Care Team's Full-Time staff in ITS.

Click here to meet our student workers! 

Customer Care Director 

Daniel Rendon - Director of Customer Care Services, daniel.rendon@tamusa.edu 

Customer Care Team Manager

Moises Carlos - Customer Care Team Manager, moises.carlos@tamusa.edu 

Helpdesk Team

Adrian Perez - Help Dest Agent, adrian.perez@tamusa.edu

Roberto Marty - Senior Help Desk Agent, roberto.marty@tamusa.edu

Field Services Team

Clay Britt - Field Service Manager, clay.britt@tamusa.edu

Elex Valdez - Apple Field Technician II, elex.valdez@tamusa.edu

Jenae McNiel - Field Service Tech II, jmmcniel@tamusa.edu

Nathaniel "Nate" Moore - Field Service Tech I, nathaniel.moore@tamusa.edu 

Jesus "Jesse" Chavera - IT Generalist I, jesus.chavera@tamusa.edu 

AV Team

Kevin Mendoza - Audio Visual/Infrastructure Administrator II, kevin.mendoza@tamusa.edu 

Juan Vazquez - Client Technologies Analyst II, juan.vazquez@tamusa.edu 

Academic Technologies Team

Ruben Caudillo-Porras - Learning Management Systems Function Lead, ruben.porras@tamusa.edu

John Zibluk - End User Support Specialist I, john.zibluk@tamusa.edu